Refund policy

RETURN AND WARRANTY INFORMATION

30-DAY TRIAL PERIOD

ROKNE is committed to providing the pickleball industry's best customer service.   We have a 30-day no hassle return/exchange and refund policy for purchases made from roknepickleball.com and ROKNE authorized retailers.  If you are not completely satisfied with your purchase, and you are within 30 days of receiving your paddle, contact us at info@roknepickleball.com or via the website contact form, so that we can assist you with a return/exchange or refund.  For all purchases occurring after February 1, 2024, if the paddle is used during the 30-day trial period, a 20% restocking fee will apply.  The 30-day trial period is applicable only to the original purchaser and is not transferable to anyone beyond the original purchaser. 

WARRANTY INFORMATION

All ROKNE paddles enjoy a six-month comprehensive warranty that guarantees against workmanship and manufacturing defects.   

This warranty applies only to the original purchaser and is not transferable to anyone beyond the original purchaser.  Paddles will experience a natural deterioration over time depending on how frequently they are used.  Please note that paddles showing signs of normal wear and tear over a reasonable amount of time are not eligible for a return/exchange or refund.  Furthermore, any paddle that has been abused or structurally modified (such as with the application of weighted tape) is not eligible for a return/exchange or refund.  Additionally, paddle damage caused by hits to the ground, hits against another paddle, scuffing or fading of graphics are not covered by the warranty.

SPECIAL NOTE ABOUT THE ROKNE WARRANTY  

All return requests and warranty claims require that the customer provide certain purchase information, including the retailer the product was purchased from, the date of the purchase and a photo of the product.  ROKNE has the sole discretion to determine whether a damaged paddle is covered under the ROKNE Warranty.  Moreover, ROKNE has the sole discretion to determine whether to replace or repair a paddle covered under the warranty.  The ROKNE warranty does not apply to replacement paddles and is only available in the United States. 

SPECIAL NOTE ABOUT AERO BLADE PADDLES  

All edgeless paddles, including the Aero Blade are susceptible to edge chipping and cracking.  ROKNE provides TruShield Edge Wrap with the purchase of every Aero Blade to help prevent against such chips and cracks.  Chips to the edge of the paddle are not covered by warranty.  Cracked edges will only be covered by the ROKNE warranty if, (1) the TruShield Edge Wrap is installed on the paddle and is present at the time the paddle is damaged, and (2) the cracks are not caused by impact to the ground, impact with another paddle or person, or any such other negligent actions as determined by ROKNE in its sole discretion.